Paper Title: A “Bird’s Eye View” on Communication Acts in a Classroom of Low Literacy Adults Authors: Carlos Luís1, 2, Helena Afonso3 and Maria José Marcelino1, 1CISUC and FCTUC Universidade de Coimbra, Portugal, 2IEFP-Centro de Formação Profissional de Coimbra, Portugal, 3IEFP-Delegação Regional do Centro IEFP Coimbra, Portugal Abstract: This paper starts by discussing the relevance of dialogues in Adult Education and Training courses with low levels of literacy. In this group, the educational challenges are complex, and innovating the knowledge creation process involves a better understanding of the teaching/learning process. With these case study, we pretend to understand which Communicative Acts are effective in adult learning process, mainly in adults with low literacy. Based on a mixed methods, applied to a convenience sample, we used an ethnographic approach, and the Grounded Theory Methodology. Using the Contextual Design approach, we developed several models o...